Q: Where can I buy KAWA Pro Gear? Is it only available online?
A: You can purchase online at www.kawaprogear.com and in any of our retail partners. Please email us at firstname.lastname@example.org if you would like to ask about our retail partners in your country.
Q: Do you ship worldwide?
A: Yes, we do shipping worldwide. Shipping fees depend on the destination country.
Q: How much is shipping?
A: Please email us at email@example.com to know more about the specific shipping charges in your country
Q: How long will it take for me to receive my order ?
A: Once you have placed an order with KAWA Pro Gear, you will receive a confirmation email from us a day after you have placed your order. Given that our products are handcrafted and made to fit to your own size requirements, it will take 3-4 weeks before your order will be dispatched.
Q: Will I get a tracking number?
A: An email will be sent once your order has been dispatched. Please make sure that you give us your complete shipping address. Please take note of your tracking number. Couriers like LBC, DHL, FedEx would take 3-5 working days before reaching your country. You can track your delivery on the carrier’s respective websites. Please make sure that you provide us with your complete shipping address. KAWA Pro Gear will not be held responsible for any damages or losses due to wrong shipping address.
Q: Can I get the shipment any faster?
A: We can arrange for express post but with different shipping rates and would depend if the courier in your country offers the service.
Q: Do I need to pay additional fees and taxes?
There may be duties and/or foreign taxes required by customs depending on your country. We are unable to be held responsible for these charges, thus additional fees shall apply. Please contact your local customs or email us if you are unsure of the fees.
Q: What are the payment method and options?
A: Our payment method is via Paypal for online transactions. You can pay via credit card or using your Paypal account. This is guaranteed safe and reliable.
Q: What is your shipping policy?
A: Our goal is to ship your order as quickly as possible without compromising quality and workmanship. Before we prepare your order for transit, we meticulously check the quality of the finished product to ensure that you will get only the best. Orders may be delayed because we reserve the right to verify billing and/or shipping information, and ensure quality.
Q: Can I return my order ?
A: This only applies to orders without custom engraving. We only accept return notices 7 days after the product has been received. Should you wish to return your custom engraved product because of an error on your end (e.g. provided a misspelled name ) we would need you to cover the shipping and engraving charges. To avoid the hassle we highly recommend that you double check the details for engraving before you confirm your order. We will cover returns and shipping fees only if we have made an honest mistake on your custom engraved product.